Frequently asked questions (FAQs)

How to Access the Supplier Portal

Enter your login credentials in the designated space and click “Enter.”

Make sure you are entering the credentials exactly as shown in the email you received with your company’s access authorization (pay attention to uppercase, lowercase, spaces, etc.).

To set a new password, click on the link “I forgot my password.”

I Forgot My Credentials

If you are already registered as a Redeia supplier but have forgotten your login details:

1. Click on the link “I forgot my password.”

2. Enter: your company code, user code, and the email address you used to register on the portal.

3. An email with a link to reset your password will automatically be sent to your account.